At Bali Republic, we are 100% committed to customer satisfaction and ensuring your shopping experience with us is a memorable one. We want you to feel completely confident ordering through us and is why we offer a no questions asked Money Back Guarantee on all orders made through BaliRepublic.com.au
We're confident in the quality of our products and we want you to be as well. This is why we will even pay the return shipping costs on all orders to metropolitan suburbs in Sydney, Melbourne, Brisbane & Adelaide in the unlikely event that you are not completely satisfied with your purchase. For all other areas, the refund amount will be less the return shipping costs except for the previously mentioned locations where a full refund will be applicable. All returns must be in their original packaging to qualify for our money back guarantee and must be within 14 days of placing your order. We therefore ask that one carton in your order is carefully opened and the product inspected as we will not refund orders that have been fully unpacked as we need to be able to offer for resale should you wish to return your order.
For all returns, please contact a Bali Republic customer service representative via email on firstname.lastname@example.org, or the representative that you were dealing with directly, and include your order number and reason for wanting to return. We will then organise return shipping on your behalf and once the item/s arrive back at our warehouse and have been physically inspected, a refund will then be processed in accordance with this policy.
For further details on this policy, please view our Terms & Conditions.