Frequently Asked Questions

To which areas does Bali Republic deliver?

We deliver Australia wide.

How long will my order take to arrive?

Your order will leave one of our warehouses within 1 clear business days of your payment being received. Once your order has been dispatched, delivery within Australia will take approximately 3-10 business days, depending on your location. 

Will I be contacted before delivery?

Yes. Either the transport company or a Bali Republic customer service representative will be in contact with you to arrange a convenient time for delivery.

Can I delay the date of my delivery?

Yes. If you wish to delay your delivery date, please email or phone  1300 430 809. We are able to hold your order free of charge for up to 1 week. Storage fees may apply after this period.

Can I pay using a personal or company cheque?


Do you accept cash payments?


Is your delivery team able to move my old outdoor furniture?


Can I return my order?

Yes. We offer a no questions asked money back guarantee and we'll even pay the return shipping costs on all orders to metropolitan suburbs in Sydney, Melbourne, Brisbane & Adelaide.

What if I still have more questions?

Please feel free to contact a Bali Republic customer service representative using our LiveChat on our website or by phone on 1300 430 809 Monday to Friday 9am-5pm AEST or send an email to