In today's every increasing world of ecommerce, as a consumer, you can be sometimes overawed by the amount of options that you are faced with in your decision making process. What's good quality, what's not? What's good value, what's not? And who is going to provide me with great customer service? These are questions consumers are finding more and more difficult to answer in an increasingly crowded ecommerce marketplace.
At Bali Republic, we like to feel that we stand out from the crowd. We want our customers to know that they are going to have a great shopping experience with us. We want our customers to feel confidant that they are buying the highest quality outdoor furniture that will stand the test of time. We want our customers to know they are getting value for money. And above all, we want our customers to know that from the first point of contact they will receive first-class customer service.
We 100% stand by the quality of our products in the knowledge that we use the best materials available, the latest manufacturing techniques and implementing rigorous quality control measures. Our furniture quite simply is built to last in all Australian conditions and is why we offer a 5 year domestic use warranty and 3 year commercial use warranty across our range.
Because we operate solely as an online business, which amongst other things reduces our overheads, we are able to offer our products at extremely competitive prices when compared to our direct competitors in the premium teak outdoor furniture marketplace.
We are often asked by our customers about whether we have a physical showroom where they can come and view our range, which of course we don't by operating solely as an online business. One of the major reasons for us operating as an online business is to actually take this time consuming step out of the buying process and provide a convenient way to buy outdoor furniture from wherever you have internet access. If you must physically see the product before you purchase then we can arrange for the item to be viewed at one of our warehouses.
We also guarantee the comfort of our products which have been specifically designed with user comfort top of mind. Our mantra is if you like the look of a certain product in our online store then you will be even more impressed when you receive the real life product, guaranteed! If for some reason you don't, then not a problem - we provide a quick and easy returns policy, which to this day, in all these years of business, has never been utilised by one single customer - now if that's not testament to the quality and comfort of our products then I'm not sure what is.
The final point I wanted to touch on in this article is that from the moment you enter our online showroom, the red carpet will be rolled out in terms of customer service. We make it as easy as possible for you to get into contact with one of our outdoor furniture specialists whether it be via phone, LiveChat or email. We are proud of the reputation we have established on customer service and if you get the chance to read some of our testimonials and customer reviews, the customer service aspect certainly shines brightly.
As always, if you have any questions in relation to this article, then please email email@example.com or if you would like a general chat about any of our products then we'd love to hear from you via phone 1300 430 809, email firstname.lastname@example.org or our LiveChat service via our online showroom.