Bali Republic is a 100% online business. Why? The simple answer is convenience.
When our business started all those years back, words like "eCommerce" and "shopping cart" were not commonplace. In fact, when we pitched our business idea to respective parties, the idea was met with more than a few raised eyebrows. People (much smarter than us) just couldn't get their head around that fact that we would be asking consumers to spend thousands of dollars on items that they hadn't physically seen or touched. Well we had other ideas.
There was growing research at the time from leading Australian demographers that more and more Australians were leading busier and busier lives and as a result were becoming time poor. Online shopping was booming in the US and was starting to catch on in Australia. Soon after Bali Republic was born. Now after all these years, our sole existence (apart from selling beautiful outdoor furniture online) is that we are a convenient option for time poor consumers looking for high-quality outdoor furniture.
Over the years, we've learned a lot about the eCommerce landscape and it's constantly evolving. A soon as you sit still in this game it's over, so we are always looking at ways we can best serve our customers.
Taking the risk out of the consumer's hand is probably the single biggest driver of growth for luxury brands selling online. When you buy online through us there is one thing we guarantee - you are buying with no risk. We offer a no questions asked money back guarantee if for some reason that you are not happy with our products. And what's more, if you live in Sydney, Melbourne, Brisbane or Adelaide, we'll even pay the return delivery costs on your behalf. Not to mention free delivery in the first place. Now that's risk free!
Offering excellent warranty periods also helps. At Bali Republic, all of our products are manufactured to the highest standards using the highest quality and sustainable materials available. Our products (excluding cushions) come backed by a 5-year domestic use warranty and a 3-year commercial use warranty. This gives consumers peace of mind that they are buying outdoor furniture that is built to last.
We are often asked if we would ever consider opening physical retail outlets around Australia and at this point in time our answer has always been a firm no. We want to keep overheads as low as possible and bring you unbelievably great outdoor furniture at incredibly competitive prices and all while shopping from the comfort of your very own home.
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